Snail Sealed Up

[Timmo]

My Snail has sealed herself up and I have tried showering her in warm water and the usual techniques but she isn't responding. What else can I try?

Thanks

[danikat]

If there's a white film across the shell it means she's hibernating. The easiest way I've found to wake them up is to sit them in warm water (not too deep).

You can also peel it off gently yourself, which tends to make them more receptive to whatever you try because they're not closed off from the outside anymore, but because she's hibernating it might still take a while for her to wake up.